Quality Control?
This sort of thing doesn't speak well for Taurus' inspection procedure and quality control.
We recently discovered that a batch of the new Curve™ pistols left our facility without the caliber (.380 Auto) prominently displayed. We are requesting that these firearms are returned to us for proper marking. There are no quality or safety issues with these firearms. The marking error has been corrected and we are currently producing and shipping Curves to meet the significant demand for this product.
We have been in contact with our dealers, distributors and retailers and are in the process of getting the products they had in stock sent back to us. Given the excitement surrounding the Curve, many firearms have already been purchased by consumers. Our Customer Care team is ready to expedite the return and marking process and can be reached at 1.800.327.3776 by selecting Option 1 for Customer Care and then pressing 8 for priority service. More information and directions on how to return a firearm for marking are also available at www.taurususa.com/curvereturn.
We are grateful for all of the support for this exciting, new and different product. We take quality and meeting our customers' needs very seriously and apologize for the inconvenience this has caused our Taurus® fans.
How many guns in a Taurus "batch?"
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